Last updated: November 27, 2023
This policy is being disclosed to you, the cardholder, in compliance with Card Brand requirements. It outlines important specifications regarding the cancellation of services booked with Infuzen Health.
By booking an appointment with Infuzen Health, you acknowledge that you understand and accept the terms of this policy. You are subject to the following conditions related to cancellations and service changes.
- Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 24-hours before the scheduled start time of your appointment.
- If you, the cardholder, cancel your appointment with less than 24-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to a fee of up to 100% of the scheduled service(s).
- If you, the cardholder, do not contact the business to cancel your appointment with a minimum of 24-hours notice and/or No-Show for your appointment; you are subject to a fee of up to 100% of the scheduled service(s).
- Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.
- As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
- To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
- Applicable taxes and fees will be retained and remitted.